Helping firefighters and nurses focus on saving lives

Firefighters and nurses conduct checks, at the start of every shift.

They check each equipment, 1 by 1, to ensure it's working. They use this product called Armoury, to fill in that checklist.

All to ensure they can save you and your loved ones' lives, during emergencies.

Upon joining the product, Armoury's satisfaction score was low, and task time was high. Issues and Reminders features were not being used.

I helped my Product Manager to understand why.

I scoured through our survey — tagged each piece of written feedback to create thematic categories.

Being in a small start-up team, meant that a designer takes on a Product Manager's tasks sometimes.

Then, I sorted these themes into backlog tasks.

I collated the following to create P1, P2 and P3 tasks:

1. Design Objective
2. Data & Impact Sizing
3. The Bet / Metric we want to move

I validated the designs two-fold, with both Quantitative and Qualitative research:

1. Target of n=100 Remote Usability Tests (Quant) +
2. Trials & 1:1 UTs (Qual)

There were also multiple design objectives to be met. To ensure we validate each one of these robustly, I split our enhancements into 2 separate tests.

Each test has its own set of variables.